Sky: Children of the Light is a visually stunning social adventure game developed by thatgamecompany. Since its release, it has gained a massive global fanbase due to its emotionally driven gameplay, beautiful visuals, and collaborative multiplayer experience. However, like many online multiplayer games, players may occasionally encounter server errors that interrupt their experience. These errors can be frustrating, especially when you’re trying to complete seasonal quests, light candles, or explore new realms with friends.
This article will help you understand the common causes behind server errors in Sky: Children of the Light and offer practical solutions to resolve or mitigate them.
What is a Server Error?
A server error typically means that your device is unable to establish a stable connection to the game’s servers. This can happen for various reasons, including issues on the user’s end (like poor internet connectivity) or problems on the server side (such as maintenance or outages). The result is usually an error message preventing you from logging in, accessing certain realms, or staying connected while playing.
Common Sky Server Error Messages
Players report a variety of error messages, including:
- “Server not responding”
- “Connection timed out”
- “Network Error”
- “Unable to connect to server”
- “Error code: 1001” or other numeric codes
Each message may point to a different underlying issues.
Causes of Server Errors
Let’s explore the most common reasons behind server errors in Sky:
1.S cheduled Maintenance or Updates
The developers frequently perform server maintenance to release new content, fix bugs, or enhance stability. During this time, the servers may be temporarily unavailable.
Solution:
- Check thatgamecompany’s official Twitter or Discord server for maintenance announcements.
- Wait until the maintenance period ends. Trying to connect during downtime will consistently fail.
2. Internet Connectivity Issues
One of the most frequent causes is a weak or unstable internet connection. Sky requires a persistent online connection, and even short drops in connectivity can cause disconnections or failure to log in.
Solution:
- Switch from Wi-Fi to mobile data or vice versa.
- Restart your router.
- Ensure you’re not using a VPN or proxy that might interfere with server communication.
- Try using a different network to verify if the issue persists.
3. Outdated Game Version
If your game version is outdated, you may be unable to connect to the servers, especially after a new patch has been released.
Solution:
- Go to the App Store (iOS) or Google Play Store (Android) and check for updates.
- Always keep Sky updated to the latest version to ensure compatibility with the servers.
4. Device-Specific Issues
Sometimes the issue may lie with your device’s system or cache, especially if you’ve been playing for a long time without restarting the app or phone.
Solution:
Force close the app and restart it.
- Reboot your device.
- Clear the app cache (Android): Go to Settings > Apps > Sky > Storage > Clear Cache.
- Ensure you have enough storage space; low memory can cause performance and connectivity problems.
5. Account Sync or Login Issues
If you’re switching devices or trying to sync progress, server errors might occur due to mismatched account data.
Solution:
- Make sure you’re logged into the same Game Center (iOS) or Google Play Games account (Android).
- Use the in-game “Account” option to verify cloud backup and restore progress.
- Avoid logging in on multiple devices simultaneously.
6. Global Server Outages
At times, the game’s servers might experience widespread outages due to unexpected issues or a surge in player traffic.
Solution:
- Visit sites like Downdetector to see if others are reporting similar issues.
- Follow @thatskygame on Twitter or check their Discord for updates.
- Wait for the developers to resolve the issue on their end.
General Troubleshooting Tips
Here are some additional tips to improve your connection and reduce the chances of encountering server errors:
- Keep background apps closed: Running many apps at once can consume bandwidth and memory.
- Enable permissions: Make sure the game has the necessary permissions (internet access, storage, etc.).
- Use a stable internet environment: Playing while commuting or in areas with fluctuating signals can result in disconnections.
- Avoid peak hours: Occasionally, high traffic times can slow down connection speeds, especially in densely populated servers.
When to Contact Support
If none of the above solutions work, and you continue to receive server errors, it might be time to contact the support team.
Steps to contact support:
- Open the game (if possible).
- Go to Settings > Support > Submit a Request.
- Describe the issue in detail, including:
- Device model
- Operating system version
- Game version
- Error message or code
- Screenshots (if available)
The support team is usually responsive and can provide more tailored assistance based on your situation.
Final Thoughts
While server errors in Sky: Children of the Light can be disruptive, most of them are easily resolvable with a few basic troubleshooting steps. Ensuring a stable internet connection, keeping the app updated, and staying informed through official channels will help you avoid many common pitfalls. The Sky community is welcoming and active, and you’re rarely alone in experiencing issues. Whether it’s a server hiccup or a full-scale outage, patience and a little know-how can go a long way in getting you back to the enchanting skies of this beloved game.