Pokémon GO, developed by Niantic, has captivated millions of players since its launch in 2016. With constant updates and new features like Routes—a community-powered feature allowing players to explore custom paths and trails—Niantic encourages user interaction and exploration. However, many players have recently encountered the frustrating “Unknown Error” when attempting to submit Routes. This error has led to confusion and halted progress for those eager to contribute to the game. In this article, we’ll explore the potential reasons for this error and provide practical solutions to help players overcome it.
What Is the “Unknown Error” in Route Submission?
The “Unknown Error” in Pokémon GO Route submission typically appears when players attempt to submit a new Route but are blocked without a clear explanation. This vague message—“Unknown error occurred. Please try again later.”—leaves players without guidance, making it difficult to know whether the issue lies with their submission, device, or Niantic’s servers.
Common Reasons Behind the Route Submission Error
Though the error message doesn’t specify the cause, several factors may trigger this issue. Here are the most common culprits:
1. Server or Backend Issues
One of the most prevalent reasons is a temporary server glitch or downtime on Niantic’s end. When the servers are overloaded or undergoing maintenance, your Route submission may fail, triggering a generic error.
2. Incomplete or Incorrect Route Information
Pokémon GO requires specific information for Routes, including a clear start and end point, a name, description, and optionally photos. If any of this information is missing or improperly formatted, the system might reject the submission.
3. GPS Drift or Inconsistent Location Tracking
If your GPS signal is weak or fluctuates during the creation of a Route, it may result in an unstable or broken path. This can cause errors during submission as the system may interpret the Route as invalid.
4. Proximity to Private or Restricted Locations
Routes that pass through restricted areas like military bases, schools, private properties, or dangerous terrain may be automatically rejected, even if unintentionally created. Niantic has algorithms that detect and deny these types of submissions.
5.App Bugs or Outdated Version
Bugs in the Pokémon GO app or using an outdated version can lead to unexpected behavior, including failed submissions. Older versions may lack the latest Route submission protocols.
6. Connectivity Issues
Unstable internet connection—whether through mobile data or Wi-Fi—can interrupt communication between your device and Niantic’s servers during the submission process.
7.Shadowbanning or Account Restrictions
If your account has been flagged for violating Niantic’s policies, some features (like Route submissions) may be restricted. Though rare, this can result in unexplained errors.
How to Fix the “Unknown Error” in Route Submission
If you’re encountering this error, try the following step-by-step troubleshooting process:
1. Restart the App and Device
Sometimes a simple restart can resolve temporary glitches. Close the Pokémon GO app completely and reboot your phone before trying again.
2. Update Pokémon GO to the Latest Version
Ensure you are using the most recent version of Pokémon GO. Visit the App Store (iOS) or Google Play Store (Android) to check for updates.
3. Check Server Status
Before troubleshooting further, visit Niantic’s official Twitter (@NianticHelp) or a Pokémon GO community like Reddit to see if server issues are affecting others. If so, the best option is to wait until it’s resolved.
4. Verify GPS and Location Settings
- Ensure location services are enabled and set to high accuracy.
- Use your device outdoors for a better GPS signal.
- Avoid submitting Routes in areas with poor signal or tall buildings.
5. Review Route Details
Make sure your Route includes:
- A clear path with a logical start and endpoint.
- A title and description within Niantic’s guidelines.
- No prohibited words or symbols.
- Optional but helpful: attach a clear photo and tag relevant points of interest.
6. Avoid Sensitive Areas
Double-check that your Route does not pass through:
- Private property
- Government buildings
- Schools
- Dangerous or unsafe terrain
Use publicly accessible paths like parks, trails, and sidewalks whenever possible.
7. Use a Stable Internet Connection
Switch to a more stable connection if you’re on spotty mobile data. Wi-Fi is typically more reliable during submission.
8.Clear App Cache (Android) or Reinstall the App
For Android users:
• Go to Settings > Apps > Pokémon GO > Storage > Clear Cache.
If problems persist, uninstall and reinstall the app to eliminate potential software issues.
9. Try a Different Time or Location
If everything seems correct but the error persists, wait a few hours or try creating a Route in a different location. There may be temporary geolocation-based restrictions.
10. Contact Niantic Support
If all else fails, submit a ticket through Pokémon GO’s in-game help or via the Niantic support website. Include a description of the issue, device information, and screenshots (if possible).
Conclusion
The “Unknown Error” in Pokémon GO Route submission is undoubtedly frustrating, especially for players enthusiastic about enhancing the game with their own discoveries. Fortunately, most causes can be resolved with some careful troubleshooting. Whether it’s updating the app, improving your GPS signal, or ensuring your Route complies with submission guidelines, following the steps above can significantly increase your chances of a successful submission.